Refunds and cancellations

Refund & Cancellation Policy

Estura is designed so audience payments are authorized before a viewer joins a creator queue and captured when the paid live voice session starts.

Before a session starts

If a viewer is removed from the queue, is not admitted, or the paid live voice session does not start, the payment authorization may be canceled or released. In this case, the viewer is not charged by Estura, although payment network or bank timing may affect when the pending authorization disappears from the viewer's payment method.

After a session starts

Once a paid live voice session starts successfully, the payment may be captured. Refund requests after a session starts are reviewed case by case by Estura support.

Review may consider service status, creator and viewer reports, queue activity, session records, and payment records.

Processing timing

Released authorizations and approved refunds may take time to appear on a viewer's payment method depending on the card issuer, bank, or payment network.

Support

For refund or cancellation questions, contact: support@esturalive.com